Crisis Management

Monitoring and handling media crises

The media crisis is always the big worry of any brand. Therefore, proactive management of negative news and crisis monitoring will help the brand stay prepared for the worst.

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Proactively protect brand reputation on social media

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Crisis Management is a solution that helps brands keep any risk under their control by continuously collecting, analyzing and processing negative information sources.

A media crisis can occur and erupt within two hours. Only by monitoring 24/7 across social networks can brands proactively control and handle crisis risks early.


Crisis Alert 24/7

24/7 crisis monitoring

The system continuously monitors and identifies crisis risk based on negative keywords about the product industry and brand characteristics. From there, send an immediate alert so that the brand responds promptly.

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Crisis consulting

Crisis Management Consultancy

Collect and analyze user discussions about crises, combined with crisis level assessment to make appropriate recommendations, support brands to minimize the damage of crisis.

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Crisis landscape analysis

Comprehensive Crisis Report

Build a complete report on communication crisis from the most active industries on social media, thereby detecting potential risks and providing effective crisis management lessons.

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Crisis management partnership

Collaboration for Better Crisis Management

Accompany the brand in crisis prediction and mitigation, thereby ensuring that the damage of the crisis is as low as possible.

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Case study

Let's take a look at our reports on social media crisis

What is social listening and how does it play in social media marketing?

As social networks evolve, social listening has also developed accordingly to catch up with the need to understand users of marketers. How has social listening been applied to social media marketing over the years? Is Social Listening a Measurement Tool Anymore?

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Diverse Research Solutions

Consult the full suite of solutions from A-Z to find the best solution for your needs
Brand Insight
Brand health analysis

It is a solution that helps to monitor, measure and analyze the health of the brand, contributing to the construction of the brand image on social networks.

Campaign Insight
Campaign analysis

It is a solution that helps track, measure and analyze social media campaigns so that brands achieve the highest connection efficiency with users.

Crisis Management
Monitoring and handling media crises

As a solution for continuous collection, analysis and processing of negative information sources for brands to proactively control and manage risk

Analysis of special occasions

It is a solution to help brands understand & connect with target customers on special occasions (New Year, Women's Day, Mid-Autumn...) or product selection context.

Consumer Insight
Consumer analysis

Understand users on social media (digital insight) through in-depth analysis of their concerns and discussion behaviors (digital behavior).

Online Surveys

It is a solution that helps to collect customer opinions from online surveys, helps to proactively ask and delve into the issues that have been covered by Social Listening data.

Trend analysis

It is a solution that helps to detect, analyze & predict the movement of trends through continuous monitoring of related hot topics.

COPD Analysis
Analyze influencers

Is a solution that helps brands identify influencer files that are suitable for media target groups & target audience groups.

E-commerce Market Insight
Ecommerce Floor Analysis

It is a solution that helps to monitor, measure and analyze the situation of sales and competition on electromagnetic trading platforms, helping brands find the key to success on the retail floor battle.

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