Insight Manager | Tuyển dụng

Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.

Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.

Insight Manager is responsible for managing group of client servicing team (10-15 members). They are responsibility for appropriate high levels of service & research product quality (including product innovation to meet MARKET & CLIENTS' demands) to those clients through team development (training, growing & inspriring team)

JOB DESCRIPTION

1. Research Product Innovation (25%)

• Build standard Social Listening product which must be relevant to Media Performance & deliver approriate insights or results based on Client Objective

• Responsilbe for emplement innovative product via integrating Social Listening data/method to e-commerce data value to demonstrate business impact of social media investment

2. Account Management with Service Quality Control (25%)

• Responsible for research quality via accurate analyses, and contributes to reports and presentations to ensure deliverables meet the needs of client team (upper manager level)

• Provides constructive feedback and support for other account members to ensure account responsibilities and deliverables are met to a high standard in agreed timelines

3. People Leadership & Training (25%)

• Design & responsible for training & couching the team to build Client Service Mindset

• Encouraging, inspiring and sharing knowledge with the team to (focused on Media & Communication)

4. Client Consulting (20%)

• Ability to communicate effectively and confidently with clients through various channels

• Provide day-to-day liaison with external clients to make sure the project status is well communicated

• Presenting findings back to clients in a clear, concise and engaging manner

• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills

5. Others (5%)

• Other tasks assigned by Research Head