Associate Research Manager (E-commerce)

Bộ phận:
Research & Data Analysis
Mức lương:
Thời gian:
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Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.
Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.

Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.

Under the leadership of BU Head, Associate Research Manager is responsible for managing a client servicing team (6-8 members) to ensure best quality of service delivery and client satisfaction through smooth team operation and project optimization.


Client Management & Consulting (40%) - Daily

  • Build and own relationship with client’s key contact point to manage client expectation & frequently get client feedback on overall servicing.
  • Ability to present and manage stakeholders during client presentations/ business reviews with Department head level from client side with support from seniors
  • Be in charge of all client’s related questions including challenges, contract renewal (with assinged clients)

Team Management (40% ) - Daily

  • Ability to train/coach & provide feedback to team members on regular basis to establish a high standard of performance and hold associates firmly accountable for meeting those standards.
  • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
  • Ability to plan and monitor resource including workload balancing,
    recruitment to deliver business expectations
  • Leading the workflow across departments with an aim to solve a problem, improve productivity and cost efficiency

Functional/Technical (20%) - Monthly/Upon request

  • Host the sharing session on up-to-date research techniques and applications
  • Understand deeply multiple categories and able to train/equip associates the
    understanding to deliver client expectations.
  • Able to work with BDs for client quotation and manage resource within



  • Bachelor degree in Business, Marketing, Economics or related field


  • Understanding about FMCG, Electronics industry is a plus


  • Communication & Interpersonal skills - ability to communicate effectively and build connections with team members and clients
  • Team manangement - Ability to manage workload and development for team members
  • Analytical - Can review client presentation to ensure the quality and actionable recommendations
  • Presentation - Able to present in important client presentations/workshop
  • Problem Solving - ability to identify root cause and propose potential solutions for both internal operational process and clients


  • At least 1 year working experience about Management in Market Research or Marketing/ Trade position.


  • Attention to details
  • High adaptability and proactive attitude
  • Logical thinking
  • High sense of ownership and responsibilities
  • Possess high level of reliability, integrity and personal ethics
  • Eager to learn new things


  • Competitive salary, 13th month salary, management bonus
  • Premium healthcare PVI premium insurance
  • 12 days of annual leave & 5 days of sick leave
  • Performance appraisals and promotion every year
  • Standard health check
  • Company trip, Year end party, Team building
  • Occasion-based offerings: Birthday, wedding, maternity, …
  • Parking support
  • Equipment for work: Laptop
  • Free in-house entertainment facilities: football, book tree, coffee and snack
  • Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Infor
  • Professional and Friendly Working Environment, chance to attend employee’s training and development program
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